There are things that we cant really help with, including most payment problems and some shipping issues, though. It begs the question - why would she download it if she didn't know it was a download????? I do not believe Etsy has ever allowed orders to be canceled without being fully refunded. Etsy only sides with the party, thats right. But if you open your package and say what the heck is this, then when you go check the listing description its definitely not what was described, contact the seller right away. Etsy is launching a purchase protection program for shoppers and sellers, the company announced today. PyCharm vs. VS Code: Whats the Difference? How to get a refund if the product is defective. If you do, I would not refund if they already downloaded it. Once you have submitted your request to the seller, he has to respond within 3 days. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. If you make a purchase using one of these links, I may receive compensation at no extra cost to you. 3. Etsy allows refunds within 180 days of the transaction. If calling there are several prompts to pass through. Thank you for the suggestion. As a general rule, domestic refunds on Etsy can take 2-5 days to show up on a credit card, and international refunds can take up to 30 days. Choose the (ellipsis) icon next to the order you want to refund. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. I would add a photo with a disclaimer about it being a digital download only and no physical item will be shipped. If you really dont like the thing you bought, and you havent used it, contact the seller to see if theyll accept a return. Whether the situation involves a non-delivery or a failure to match the description, let Etsy know. Luckily, Etsy has made these policies smooth and straightforward for the shop owner to set up. The most important thing is to be clear with your policies. If the thing thats wrong is something like you not liking the color that you bought, thats not a flaw. Yes, if you are unhappy with the item you get from a seller on Etsy you are entitled to a refund. Always a first time! They will, of course, ask for proof about the good/s purchased and also ensure that it was not delivered to you or did not meet your requirements. When the buyers receive damaged goods, then a refund can be sought from Etsy. With just a few clicks you can issue your refund right to the buyer quickly. Now select "Buying On Etsy" if you are a customer or select " Selling On Etsy " if you are a seller. This tip for Etsy sellers will give you information about how to sell on Etsy and A Cake To Remember LLC participates in affiliate programs which may pay a small commission if a purchase is made after using an affiliate link, at no cost to the reader. Etsy can see the messages that you send to sellers, so keep it friendly! Select Orders & Shipping. I have often found I can close a sale by reminding customers about my return policy. You can find your previous orders here. Easy issue resolution is a critical part of the e-commerce shopping experience, and our new Etsy Purchase Protection program aims to help make shopping on Etsy even more worry free, Raina Moskowitz, Etsys chief operating officer, says in the press release. For an article that goes into more detail about returning Etsy items, click here. Select a Reason for issuing a refund and add an optional Message to buyer. See our ethics statement. The final step in the process of requesting a refund through email is to click on the Get in Touch button. If this happens to you, you can file a claim through Etsys Purchase Protection, which you can access after youve messaged the seller. Buyers are also encouraged to contact you if they experience any issues. 4. I have found that when I include this message, I am more likely to see a sale. Great approach Emily. If you select the email option, you will be brought to an online form. If you straight-out broke the thing that you bought, its not likely that youre going to get a refund for it. and. Dont hesitate to take your time and provide all the relevant details. The program comes a few months after thousands of Etsy merchants went on strike over a list of complaints, including a recent hike in transaction fees for sellers. Blogger and Owner of Homebyliv Etsy Shop This may be a human error or a machine error. Sometimes you buy things on Etsy without opening an account. Otherwise, Etsy will take serious action against them. If you dont see the option to open a case, you might instead see information that it istoo early, too late, or a message needs to be sent to the seller. Bringing you news and information about computers, people, inventions, and technology. After 180 days have passed, you cant refund an order through Etsy Payments. Can you get a refund for something that isnt what you ordered? Remember, you must wait at least 3 to 5 business days to receive your refund. On the Purchases and reviews screen, choose Help with order present next to the order you wanted to contact Etsy for a refund. Are you looking for a great way to research tags and keywords for your My name is Lisa Lividoti and I created this website for you the Online Seller. Leave it be. We reached out to some seasoned sellers to find out how they handle returns. Here is an excerpt from the Etsy help page: If you refund a buyer through your Shop Manager, your Etsy transaction and processing fees for the refunded transactions are automatically refunded to your payment account. Many sellers make custom products. The next step is to go to the Etsy account and open a new account or sign in to an existing account. It may happen that the buyer has asked for a particular product but has not received the specified product. Choose the category that best matches the reason you're contacting Etsy Support. If you do get bad feedback, just reply as you did here, that it was stated in the title and 4 other places in the description, and that it had been downloaded. Etsy will contact the buyer with the payment so you dont have to manage the funds yourself. If you think you deserve a refund then its always best to explain the situation to the seller. If youre an Etsy shopper, you might end up not being happy with the thing that you bought for some reason, and you could want a refund or to return the item. Its to your benefit to be specific. The total item price is $4.99 so they were expecting a solid wood product to be shipped internationally for that price. You could use the personalization section in the listings. The program, which begins August 1st, will refund customers when an item arrives damaged, is missing, or doesnt match the listing description. Some of the links in this article are affiliate links that will pay a small commission if theyre used to buy something. If The Goods Are Missing If the option isn't there, you should look . If you are hoping for repeat customer some sellers feel taking returns is a necessity. You can request a refund online on the Etsy website. 7. NOW WATCH: What happens when you sleep in your contacts, What is Etsy? If you buy things with the intention of sending things back, you might be out of luck. You will get a call within 30 Minutes to one hour. How should I handle a refund? I had to look for it as it was under several great ones. The decision solely depends on the seller. Some things, like digital products, have an automatic no-refund policy, because theyre digital. Finally, select the Get in Touch button. While you can request Etsy to give you a call, they cannot accept refund requests on the phone. I usually look for the word download in the title. Be nice about it and it will be more likely that the seller will be willing to work with you. Select your reason for opening a case, then click "Next.". Can you get a refund if you broke the item? How to get a refund from Etsy? Youll probably have to pay for the return shipping, and its also possible that the seller wont refund the original cost of shipping for this kind of return. I believe you learn by doing. Some artists who sell jewelry or fashion accessories dont accept returns because theyve had experiences with people wearing the items and then trying to return them for a refund after theyre done wearing them. However, it is the first words of the title and it stated 4 other times in the description. Once your plan is in place make sure you update your shop policies. Check the listing photos, and if you have questions about the condition of an item, contact the seller before buying it. You're only charged for a return label when the buyer uses it. What happens if a seller doesn't refund on Etsy? Abigail Abesamis Demarest/Business Insider. Keyword tracker for Etsy sellers: Keyword Tracker Planner, Get the printable version here: Keyword Tracker, Starting your own Etsy shop? I'm guessing they removed all of those because people who bought the digital file were having difficulty getting it downloaded - it wasn't really hard then but now it is incredibly easy. The few requests for returns were based on the buyer simply changing his or her mind. Anyway I had to do a refund. Yes, I have that also, a photo of yarn and knitting needles stating the same and also as a 2nd photo. If the option isnt there, you should look through the other topics on that page to see if it shows up under a different topic. Etsy says the purchase protection program is part of a broader effort to improve customer support, increase trust signals across the user experience, and maintain the integrity of our marketplace as a destination for unique and special items. For Etsy, giving shops and buyers a more uniform approach when there are purchase issues could also have the effect of further professionalizing the marketplace, in line with other platforms like eBay. How to get a refund if you dont like the product. If you dont like the product you have the right to a refund. So there are procedures and steps that the buyer has to follow so that they can get their refund back. As someone who doesn't have anything that I could use to make these products after I downloaded them, I think I would be confused as well. You can make refunds to your customer via any payment system without involving Etsy. Because you have already downloaded the file and there is no way to return it, and in accordance with shop policies that you agreed to on purchase, a refund is not possible. Where can I find the best FREE tools to research keywords and tags for my shop? In this regard, being able to keep in touch with the sellers plays a vital role in maintaining communication and keeping the cancellation process smooth.
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