9 2 Concierge/Tours Not Helpful My Only Complaint Review of El Conquistador Resort Reviewed June 27, 2011 I really don't know how 'Millie" the Tours Customer Service representative keeps her job. Theres no such thing as a bad room at El Conquistador; The Las Brisas wing is on top of a 300 cliff overlooking the ocean, and youre right at water level in La Marina Village. but, i figured if you are going to use waldof in your name, you better excel. It is also one of the largest for golf with two 18-hole courses and an additional 9-hole Pusch X short course that plays 2,700 yards. Paseo de Montejo #458 x 35 Phone: 999-940-6400 Toll Free: 01 800 712-0016. The pipes in this place need some serious repair. They were all sold out. The Coqui Waterpark is fun for both children and adults. You can walk through various trails or drive. Visa, If I had it to do over I would have taken the shuttle to the hotel and rented from the hotel since they have Enterprise on the property. Check in is at 4:00 pm and check out is at 11:00 am. The El Conquistador is a true resort, complete with guest tennis courts and an 18-hole award-winning Arthur Hill golf course. In addition, our classrooms, with capacity from 10 to 300 people, guarantee the success of your business meeting, conference or social event. I felt like I was imposing on her to try to get to the Rainforest or Old San Juan or the Bio Bayall the great things shown in the video. Also, one of the trams was being repaired so getting to and from main lobby from our room was a challenge. The property has Mountain view last words: if you dont hAve kids, dont stay here. Booking.com does not accept responsibility or liability for any reviews or responses. You can make reservations at ourwebsiteor call 787.863.1000. The only real complaint I have is that basic drinks such as soda or water were on average 4 dollars which I did think was a little high, but both the island and pools had free jugs of tap water which was fine.I understand what people said about taking an elevator, tram and boat to get to the island and how cumbersome that could get, but I would do all that to have the amazing view perched on the cliff sideThe staff were alway helpful, friendly and we never had to wait for anything. Theyre only two miles from El Conquistador and can provide instruction and transportation for anybody interested in certification. The portions are huge and the prices are far less than those at El Con. I did not look at it, so I have no idea how it was. City view Tacos was the most elaborate thing on the menu.8. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. An expedition against Aztec Mexico was led by Hernn Corts, who set up a base camp at Veracruz in 1519 to prepare for an advance inland. For starters, youre in warm, clear Caribbean water floating over coral reefs and blowing bubbles with green turtles. Reviews are most valuable when they are original and unbiased. Carabal Rainforest Adventure Park features over 600-acres of farmland on the foothills of El Yunque National Forest. This was free since we were HH members. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Youll want to bring your own mask and snorkel (or buy one there) because of new Covid regulations, but as of April 2022. has resumed their hot lunch service. I understand paying a little more at resorts for the "convenience" but this was really bad. When we wanted an immersive, authentic experience, we headed down to the Kioskos de Luquillo to check out the scene. We always feel like the room is the most important part of any stay. 3. They sat in dock for about as much time as it took to go from the resort to the island. I actually believe the resort can be a very attractive option for couples as well though. POV-Watching the sun set over the Wadi Rum desert, It all started in 1918 with the Main Street Dam, w, Columbus Ohio has some 50 miles of bike paths alon, Sunsets and sandy strolls the perfect way to u, Nostalgia hits hard this time of year, and San Die, Take the Ferry to a Private Beach on Palomino Island, Search for the Best Mofongo in Puerto Rico, Eat and Explore at the Kioskos de Luquillo. if the writer is claiming to be someone else). Ask MrPuffer349 about El Conquistador Resort, Needs maintenance, restaurant choices and client appreciation, Ask julitovelis about El Conquistador Resort, Ask gonzo203 about El Conquistador Resort, Ask sjntraveler about El Conquistador Resort, Ask Live2travel07 about El Conquistador Resort, The St. Regis Bahia Beach Resort, Puerto Rico, We compared the lowest prices from 10 websites. He kept waving his hand at us saying "I'll get to you, I'll get to you." Find more info about the property in the questions and answers. This service may contain translations powered by Google. With its abundant sunshine, surf, and star-power, it's no wonder Cali is a dream, Why read a book on Ireland when there are over 190 destinations that fly non-stop to Dublin, including most major US hubs? We are normally beach bums but decided on this resort because it was close to many of the excursions we wanted to do in Puerto Rico. This property is making large investments and efforts toward becoming more sustainable. Its pretty but nothing compared to other places we have visited. Good luck. Zero night life. My family and I love Puerto Rico, but this resort does not represent the island well at all. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Destinations, properties, even an address, 1768790|1,1774030,1776730,1771730,1758700,1768790,1773070,1775560,1767440,1758700|3,1771730|2,1762520,1761910,1771730|4,1775850|1, Personal or sensitive info (e.g. Accessible Public Spaces Restaurant Bar Convenience store Concierge Front desk Restrooms Pools Wetbar No casino. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. No live music. Janae can help you with this too. If you have any questions that are not answered here, please contact us at Info@ConquistadorResort.com and a member of our team will be in contact. Plus, their captain, Scotty has 31 years of extensive experience as a Master Captain working on boats in the seas in Puerto Rico. Ruthie, the owner and dive instructor, loves being in the water and will take you and up to five of your friends through her favorite sites. The resort has an intimate feel and quiet days can be spent on the beach at Palomino Island. Conquistador, any of the leaders in the Spanish conquest of America, especially of Mexico and Peru, in the 16th century. A typical visit could be a short ~1-mile hike to the Juan Diego waterfalls and then climbing the Yokahu Tower on your way out. The starch is loosely formed into a bowl to hold the meat and sauce; this is where Pasion por el Fogon exceeded all expectations. I would describe the texture as something like extra lumpy mashed potatoes with some bits that required a bite and others that melted in your mouth with creamy goodness. The location, department, and job description all have an impact on the typical compensation for El Conquistador Resort positions. For starters, there is the 253 tall El Yunque Tower with three thrill-inducing slide options: Huracan, El Gigante Dormido, and Marohu. El Conquistador was our top choice for our destination wedding, but we couldnt get the family on board. Guests submit their subscores and their overall scores independently theres no direct link between them. Thank you for taking the time to write a review of your recent stay at El Conquistador. best rooms @ el conq. I know I'll be using his services again!! Theres no such thing as a bad room at. I got to Old San Juan but with no help from the hotel. Why not print bill and put under door?So, what was good:1. I got to Old San Juan but with no help from the hotel. This hotel is in a picture perfect location and staff is friendly. . I really don't know how 'Millie" the Tours Customer Service representative keeps her job. Save my name, email, and website in this browser for the next time I comment. While staying at El Conquistador, Puerto Rico, you can experience a vacation where romance meets adventure amid a tropical Caribbean paradise. Its a super cool phenomenon but best viewed on a moonless night. Bono Restaurant was our favorite dinner at the resort. They are very stingy about giving out information. I was prepared for some of the "negatives" about this resort. rooms run down with stains on ceiling, carpet and cracks in the walls. El Conquistador has an oasis. My family said they stayed under water for fear of being struck by the lightening. It was a magical display underwater but they were very concerned for their safety. So if you want to go to the beach, you must walk for 10-15 minutes through the lobby, and down an elevator. For price this hotel is not worth it. To get to the beach you have to take their ferry, which was fine, but they do a bag search to make sure you do not bring any outside food or water onto the island. You have to keep asking questions. We had a couple that came in after us. 2 Master Suite with Jacuzzi. The Biolumenescent bay tours are not associated with the hotel and when I asked to get on the boat (not kayak) I was told they were booked for the next 3 days. We only drove off the property 3 times so this was a waste of money to have the car all week.El Yunque and Laquillo Beach: Great trip. Come down and let your senses find the rhythm of the street. It is completely overpriced and not very good. This was not a fancy place. She is a valued employee no doubt. If you have kids, they had a water park. Weve included one below that has all the El Conquistador Resort amenities we discussed included on it. the concierge. The hotel operates a private dock and remote resort on the south end of the island with everything you need for island time. Their snorkeling tours feature in-water supervision and guidance from Ruthie, a certified PADI, and swimming instructor. You must obtain an El Yunque reservation before arrival thats good for a two-hour entry. Informacin turstica. The average hourly pay for a Concierge Agent is $15 per hour. After you book, we'll provide details so you can contact the property directly. Concierge was not helpful. They are very stingy about giving out information. El Conquistador Resort Concierge in the United States makes about $10.49 per hour. I really feel they don't want you to leave the resort and kinda make it impossible to do anything off site. Also per some people we met, very good restaurants across from the marina.Resort Scuba Diving: This is where any compliments end. However, the funicular at El Conquistador is particularly breathtaking. If we find any, we delete them and, if necessary, take action against whoever is responsible. We had intended to eat seafood at Ballyhoo by the water, but storms forced us inside. Approximate prices in EUR for a 1-night stay. THIS IS A FAMILY RESORT! Articles from Britannica Encyclopedias for elementary and high school students. A rent a car was $99 but we would have to drive ourselves. Additional sorting options might be available (by type of traveler, by score, etc). Read our, Matt L, Manager at El Conquistador Resort, responded to this review. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. El Conquistador Resort may pay a varying wage for a given position based on experience, talents, and education. I felt like I was imposing on her to try to get to the Rainforest or Old San Juan or the Bio Bayall the great things shown in the video. We certainly have reviewed your comments and appreciate the candor. We had a large group stay here and we all left feeling ripped off and frustrated. People come to Culebra to snorkel with the frolicking green sea turtles and colorful coral reefs. We have limited vacation time and really regret wasting some of it at this resort. document.write(new Date().getFullYear()); El Conquistador Resort| Designed by TravelClick, an Amadeus company, 1000 El Conquistador Avenue (1,653.70 mi) American Express, Fajardo, PR 4.4 out of 5 stars. Taxes and fees that are shown are estimates only. In a nutshell, we are a Huntsville-based Gen X couple sharing our stories of amazing adventures through activity-driven transformational and experiential travel. Whats more, theyre all consistently excellent and consummate with the price point. The choice ultimately depends on the couple's preferences and interests. Transportation: Refers to the mode of travel used to get from home to work most frequently. My husband, son and his friend went on a dive through the resort. We got some beach towels from the attendant and set up camp. On top of everything else the concierge desk was rudethe lady didn't even look up from her computer game while helping me. The propertys beauty is undeniable, but the best parts are the romantic and adventurous things to do. If you think seeing is believing, wait until, We always feel like the room is the most important part of any stay. Needless to say, we never got a drink. He extended their lessons for 45 minutes since he had no other guests to instruct. The employees are well intentioned and they try to give good service, but the company who operates it, Walforf Astoria, I don't see having any committment to improve or make them better. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We had to call housekeeping for cleaning and get a coffee maker, fridge, linens for pull out and clean coffee mugs. If you are a golfer, the course looked great.6. This was a bit confusing as this is done PRIOR to your services, but just know that before trying to add after your visit.Would I return? You get all of that, plus that welcoming Boricua hospitality that will entice you to return to the El Conquistador again and again. One evening, we watched a storm blow in from the sea and saw the harbor engulfed in an ominous fog. Gratuity is automatically added on to the service fee. That's whats is all about. Plus, since they dont mix snorkelers and divers on the same boat, you will never be stuck diving a shallow snorkeling reef (or vice versa, stuck floating on the surface snorkeling watching bubbles come up from below). Landmark view If you need help, call Janae the concierge. The El Conquistador is an iconic Caribbean beach resort surrounded by world class adventures. Do not go through the resort for this tour. Respect the privacy of others. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); We are a travel couple dedicated to choosing a life full of fun and finding adventures worth sharing. Under the tables in the lobby there was rmnants of food and drinks. Clearly they were trying to squeeze even more money out of their guests. Youll want to bring your own mask and snorkel (or buy one there) because of new Covid regulations, but as of April 2022, East Island Excursions has resumed their hot lunch service. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results. He was shocked to hear it was the shower.5. Ideally, we'd publish every review we get, positive and negative. This is an exceptional family resort, we had a wonderful time and would go back in a heart beat. We had hiked the rainforest the same day so we opted for the boat. ; The Las Brisas wing is on top of a 300 cliff overlooking the ocean, and youre right at water level in La Marina Village. Inner courtyard view Our total bill was $174.00 and we had several cocktails and appetizers. Guest rooms at El Conquistador Resort - Puerto Rico include white linens and bright spaces with clean white walls. Kukulcan Blvd, Km. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was a pleasure to come in to work everyday. Review tags are currently only available for English language reviews. each with a corresponding performance level (from one to five) that is required for a particular job. Excellent service culture, family oriented company. Turn left go past the dive shop to white wrought iron gates. Pizarro himself was murdered in 1541. City view All rights reserved. Theres even a swim-up bar to optimize your time in the water. El Conquistador has enough restaurants that you could find a new place for dinner every night and never leave the property. Located in Cuenca and with Pumapungo Museum reachable within one mile, Hotel El Conquistador provides concierge services, allergy-free rooms, a shared lounge, free WiFi and a restaurant. The property reserves the right to pre-authorize credit cards before arrival. You literally do not have to go anywhere but here. The coral is very rough so definitely bring water shoes. The hotel does not offer any tours unless there are a minimum of 6 people going; and she does not offer to take your name or does not have a list of sign ups for the day if something comes up. She must be grandfathered into it because she was NO help at all trying to get something planned. Shuttles run back and forth from the hotel marina all day long, transporting you to a perfect piece of paradise. Between 1522 and 1524, Michoacn and the Pacific coastal regions were conquered, and in 1524, expeditions led by Pedro de Alvarado and Cristbal de Olid, respectively, were sent to Mayan Guatemala and the Gulf of Honduras. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We just got back from a week long family vacation with our two girls ages 8 and 12. 2. Over 279 million reviews from guests after their stay. City view We'll be coming back. Huracan, named after the Caribe storm god, who in turn is the namesake of the word hurricane in English, is a winding body slide that twists and turns like a tropical storm. I highly recommend renting a car and driving from the airport. This is the version of our website addressed to speakers of English in the United States. this property is not kept up. Loved the atmosphere. Just to give you an idea an ice cream cone was $6.95, pina colada was $14, and crappy beer $6 a can. Laquillo Beach is very pretty very little waves and its a public beach with many locals.Bio Bay: We used Captain Suarez with Bio Bay Tours. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Here at Coleman Concierge, we encourage everyone to travel responsibly and believe there is potential for tremendous good for the world following that ethos. Your contribution should be yours. Room had a fridge4. They provide next to nothing for gold members. Concierge at hotel is a great source to use as well for information. 112 followers . We went to the local grocery store and got food for our room to keep in the fridge:-) Then for dinner, we left the hotel and had amazing meals!!! Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). You can best tell how well the golf course is integrated into this beautiful property from a map. Pizarro departed for Peru in 1531 with 180 men and 37 horses. Oro Valley, AZ 4.5 out of 5 stars. Make sure to follow us there. Property Location Located in Fajardo (Cabezas), El Conquistador Resort is within a 15-minute drive of Laguna Grande and Cayo Icacos. Theyre very family-friendly and help anyone who is anxious about snorkeling in the ocean. Captain Suarez was very informative and I dont see how we could have absorbed so much information regarding the mangroves if we had been on kayaks. Its worth taking a scenic ride on the funicular, even if you dont have any pressing business down below. This place is overrun with kids. The first six zips are a warm-up for the final two.
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