Upgrade to the Preferred Club and take advantage of your select status. If you're traveling for work, we'll sort the most popular We sincerely hope that you find great fulfillment in all your future travels and return someday to relive the sensations that have brought great satisfaction to our list of dear guests. Explore nine dining options, including four la carte restaurants, one buffet, one international food court, one snack la carte and one gourmet coffee & ice cream parlor. Balcony They are doing all check-ins at main reception right now, even Preferred Club. I can see why the staff was so amazing. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Pretty standard pool food ; sandwiches, burgers, salads, and such. Located 30 minutes from Cancun International Airport, this romantically modern resort provides an ideal vacation setting for couples and couples with children. The lobby bar, Coco Cafe, shops, photos, etc. A little disappointing but the bar area and food still made it worth it. It was so good that we are planning on going back in the next month!!! Attached bathroom He was teaching my son how to salsa during the BBQ. Never going back, Dear Mrs. Allen We would like to thank you on behalf of Dreams Vista for expressing this discomfort to us, and we are sorry to hear about this situation. On behalf of our entire team, we would like to extend our sincerest appreciation for choosing us as your hosts on your recent visit to the Mexican Caribbean. The pools are on this level as well. Located 15 minutes away from Cancun International Airport This family-friendly beachfront resort offers guests an Unlimited-Luxury vacation, where everything is included: 24-hour access to unlimited food and beverage options, la carte dining with no reservations, endless activities for all ages and more. On behalf of the entire staff of Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for choosing to host us during your recent visit to the Mexican Caribbean. himitsu has pan asian food and sushi but i was pretty disappointed with the quality there. Dreams Vista Cancun is perfectly set in the exclusive gated community of Puerta del Mar. So much for the customer is always right. Visa, Do as much or as little as you like at Dreams Vista Cancun. Entertainment staff was also great. Very modern in architecture and decor. Tea/Coffee maker You read this was a non tipping hotel?? Guests are not required to wear masks, but all employees do. If we find any, we delete them and, if necessary, take action against whoever is responsible. The nearest seating to wait for transportation or hang out is across the entry courtyard in a separate building. Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Mostly high end stores, but fun to walk around. They have games. We arrived as a family of 3; 2 adults and a 9 year old, amid much excitement. We appreciate your gracious comments as it shows our consistency in maintaining the Dreams Resorts brand standards. We are very sorry and understand the situation expressed on the review of your recent stay, we do hope that our reply to your feedback restores some semblance of trust on us, and give us renewed opportunities to be of service to you. Isla Mujeres, and Playa Mujeres. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There is no traditional lobby with seating. Departure Tax: Do I have to pay to leave Cancun? Free WiFi, 89 m This was a fantastic getaway to an amazing resort with the most amazing people working. With the new opening there will always be issues. The property reserves the right to pre-authorize credit cards before arrival. Respect the privacy of others. Balcony Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Bathrooms at the beach and the pool overflowed and when I tried to swap my complimentary massage for a hair blow dry, I was told this service wasn't available, despite being advertised. Himitsu and Mi Lucrecia were excellent. Waste of time! We were there from July 3rd to July 6th. Level Contributor We had become infamous with the 3 front desk staff in a matter of 30 minutes, looking at us as if WE were the problem. Overview The Dreams Sands Cancun Resort and Spa is a luxury all-inclusive located in the heart of the lively Hotel Zone . Is parking available at Dreams Vista Cancun Golf & Spa Resort? After you book, we'll provide details so you can contact the property directly. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Ours was named Alberto. The lobby bar, Coco Cafe, shops, photos, etc. We requested to use the ATM at the hotel and were advised that 'it was not working'. Service was on point as well as the food. The most helpful contributions are detailed and help others make better decisions. Long pier and papla. Check in time was 3 but our room was not ready until 5. To get anything done, delivered, answered each situation passes through at least 3 employees. We loved all the restaurants except the world cafe. Air conditioning We thought that was weird. Room price range: $170 - $200 Property size: Medium adults-only / family friendly: Family Friendly Resort aesthetic: Contemporary lgbtq friendly: yes Activity level: High Room occupancy: 2-3 Weddings Per Day: 1 Distance to airport: 35 min. also had good tacos. We were on the Hotel Zone side. I didn't get a room til 445pm due to housekeeping issues. language, whether its just a rating or contains comments as well, etc.). 2bathrooms, Large shower. Pool view It has a kids club and a huge water area for the kids. When you asked they arrived when you finished your meal. You can sort and/or filter them by time of year, review score, and more. As you mention, you may need reservations for the restaurants due to our AMResorts Quality, Safety, and Hygiene protocols, for our guests care, which I cordially invite you to look up for more information at our official sites.Your feedback also has been shared with Erika, Eduardo, and Andrea as a motivation to keep up our work, your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust in us. I photographed what I saw and called the front desk. It does have premium liquor and experienced bartender which is nice at check in. the pool cafe has great bar food like sandwiches and fries, hotdogs. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-5959420', '');}, 'log_autolink_impression');Cancun and the wonderful Caribbean Sea. Tips are truly appreciated, I think. Variety for fresh fruit was also poor. Double-check the maximum capacity for the room you selected. There is also an entertainment pool for those of you that want to water zumba and play crazy games! So much so that we went two nights in a row. Let me mention I have been in the travel industry for 20 years and this blew my mind. Pool view Check in was quick. Ocean view Rest assured that your comments have been taken very seriously, and we are following up on this case with the appropriate departments and we are investigating and prioritizing all the aspects mentioned in your previous comment. The most exclusive and elegant bar in the Caribbean, with the best tropical groups playing live in an exotic and sophisticated atmosphere. Free WiFi, 48 m Dear Mrs. Lindsay It is a pleasure to read through such a detailed overview of your visit to Dreams Vista Cancun Golf & Spa resort. Meal options were a little lacking for breakfast and lunch. I honestly think we may have been the first guests in that room, ever. A relaxing world-class Spa by Pevonia featuring breathtaking views and an exclusive rooftop pool along with countless daytime activities and exciting nightlife, makes this a must-stay destination. I personally enjoyed some of the adult activities - I hadn't sailed in years and after a quick refresher I was able to take my family out on a small Hobie Cat. the seaside grill has decent steaks and fish. My only small criticism would be the chair (our room had two queen beds) in the room. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. One day the maid did not show up and we had to request service after 4pm. Explore eight dining options at Dreams Vista Cancun, including four la carte restaurants, one buffet, one international food court, one snack la carte and one gourmet coffee & ice cream parlor. White sand , some of the most beautiful water views you will find in the area and was clear of all seaweed during our stay despite several rain storms . Tea/Coffee maker Ocean view Please receive our apologies if we did not reach your expectations. You need to go there to experience what we did. Once again, we thank you for taking the time to share your overview with us, as your comments are very important for us. The views are beautiful, they picked the perfect name for this resort The rooms are small for our family of 4 , a JR suite absolutely would not work for us. VACATION CLUB PRESENTATION - they werent very pushy about going to a presentation but they were offering some great incentives and we wanted to see a Secrets resort so we went. For the most part service was quite friendly, and food was tasty. are in this building. Once again, we thank you for taking the time to share your overview with us, and sincerely hope we have the opportunity of being your hosts one more time in the future.Sincerely,Antonio VelzquezSocial Media Coordonator, This is the version of our website addressed to speakers of English in the United States. Dreams Vista is working under our strict Clean Complete Verification that's why all the amenities in the room are wrapped and sealed to show that it has been disinfected, while health and safety have always been our top priorities, these new procedures further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts property with peace of mind. 15 reviews 18 helpful votes 1. The room was provided with a tablet to order rooms service, book a spa treatment etc but guess what - that wasn't set up either, for anyone! Nearby attractions include tuexperiencia (0.4 miles), Puerto Juarez Cancun Mexico (0.3 miles), and La Espiga (0.4 miles). All of the staff is really happy to be part of his team, as you say, It always starts with from the top! Gratuities and taxes are included. Bluewater Grill Restaurant - Dreams Vista Cancun Golf & Spa Resort | Take a look at the Bluewater Grill! 2 Select Vacation Resort Only Resort + Flight Check Availability Dining & Drinks Dreams Natura Resort & Spa offers a variety of international and family friendly dining options including six la carte restaurants, a buffet, grill, and a caf. We will NEVER return to a Dreams hotel.. The selections are a bit limited and you cannot serve yourself. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. The options are endless! We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterize our brand and resort. He was horrible. For dinner we visited the Mexican, Italian, and steak house. They are doing all check-ins at main reception right now, even Preferred Club. All cribs and extra beds are subject to availability. Does Dreams Vista Cancun Golf & Spa Resort have airport transportation? Also cleanliness is questionable, even empty bottles were not taken away after housekeeping and the washroom didn't look clean, still hair etc left on floor and sink Also in one of the restaurents I was given dirty placements twice despite complaining. Guests staying at Dreams Vista Cancun Golf & Spa Resort can take a complimentary water shuttle to Puerto Cancn Shopping Mall. It is air-conditioned and has an open terrace. The maximum number of cribs allowed depends on the room you choose. We're so happy to read through your detailed review, it was such an honor to count with your visit those days, there is no doubt that we kicked off with the right foot just by having you as one of our first guests. No sleeveless shirts for men. The nearest seating to wait for transportation or hang out is across the entry courtyard in a separate building. The 4th of July bbq was so good as well. 3 MI LUCRECIA RESTAURANT AT DREAMS VISTA CANCUN Review of Dreams Vista Cancun Golf & Spa Resort Reviewed September 24, 2021 Jonathan and Erik exceeded our every expectation. Beautiful Beach, clean water free of the seaweed invasion Cancun experiences this time of year. Patrick the sommelier is great A new addition that we have not yet seen at any other dreams was an additional steak house named Vista prime for 12 and over guests for dinner. The wave /surf pool is very cool. Free WiFi, 56 m Welcome Dreams Vista Cancun Resort & Spa is a contemporary, family resort perfectly set in the exclusive gated community of Puerta del Mar, adjacent to Puerto Cancun Golf Club and Shopping Center. Avoid immigration jail. The 2 ladies there were so nice and caring. Air conditioning This is a Preferred Plus property. In some areas it looks like they were rushing to get the resort open. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. We are very pleased to read that we lived up to your expectations and that you have enjoyed your vacation with us, we really appreciate your recognition in our teamwork, we will share your kind comments with them, especially with Omar. The tiles were dirty and looked so old and tired, not that of a hotel that is technically 1 day into it's flagship service. However, it is only available for 1 hour a day for all the guests. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. Overview Rooms Location Amenities Policies VIP Access Dreams Vista Cancun Golf & Spa Resort - All Inclusive 8.4/10 Very Good See all 485 reviews Popular amenities All inclusive Restaurant Bar Room service Pool On private beach Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520 View in a map Explore the area Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. A supervisor at the front desk spoke to me but did not seem to comprehend that the suite was not ready for guests and of terrible standard. Blue Water restaurant serves lunch andI just returned from Dreams Vista Cancun, on Wednesday evening. Please accept a genuine apology, as nothing is as important as your satisfaction and peace of mind. Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. We are also taking note of your comments related to the room lounger, our guest's comfort is one of our greatest priorities.With these said, we would be certainly glad to have you back for another round of a wonderful stay at Dreams Vista Cancun Golf & Spa Resort, your new home in the Mexican Caribbean. Children over 13 years old are charged as adult rates, paid at the check in. At Dreams Vista Cancun, guests will enjoy the benefits of Unlimited-Luxury, where everything is included with no wristband or gratuities required unlimited premium drinks at any of our 6 bars and lounges, 4 gourmet la carte dining choices, a food court within 6 thematic stations, wine cellar, Chef's Table, 24-hour room service, daily refresh. Once again, we thank you for taking the time to share your overview with us, and we sincerely hope that we will have the opportunity to host you once again in the future. The place is equipped for younger kids. Only being allowed 30% capacity, Im sure it isnt possible to open everything at once. He took the time to talk to us and get our feedback. Nice comfortable patio furniture and plunge pool. This resort boasts 416 luxuriously equipped rooms, all with a modern and stunning architectural design and breathtaking views of the . It was a pleasure receiving you, and we appreciate that you have taken the time to share your experience on TripAdvisor. The View and location are amazing, the beach it is white and calm water. Warm greetings from sunny Cancun! Outrageous. oceana has good steaks and fish. We did enjoy the hydro-therapy circuit. The property features fitness center and free WiFi. Balcony Eduardo at the beach bar and Andrea and co at the Explorers Kids Club. At Blue Water the servers were on point and very friendly. Satisfy your sense of adventure at our daring climbing wall or the innovative surf pools or experience family fun for all at the splash park and the outdoor theater.
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